Terms & Conditions

Please read our terms and conditions. By using www.thevapes.co.uk and purchase of products (or services) from us means that you agree to these terms and conditions.

Shopping with The Vapes

You can Order Products in the following ways:

1. Online via this website

2. By telephoning  0121 272 4898 Between 9.00am to 5.30pm Monday to Friday (GMT)

3. When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.

2. When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

3. The Vapes may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

4. All new Orders are deemed separate and each is treated individually.

5. You must be 18 years old or older.


1. The price for each product is shown on The Vapes and includes V.A.T at 20% 

2. We make every effort to ensure that all prices on The Vapes are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. 

3. Prices are quoted on The Vapes in GBP - 


1. You must pay for your Order before it is delivered. You can do so by credit card or debit card. 

Credit Card

1. Orders may be processed online, or by telephone, using a credit card (VISA, MasterCard, and Diners Club) or debit card (Visa and Mastercard debit cards only). We aim to debit money from your account within one working day after receiving your order.

2. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

3. Your credit card company may also do security checks to confirm it is you making the order.


We make every effort to  keep The Vapes as up to date as possible. Unfortunately we  cannot guarantee that any particular product will always be available. All offers are available while stocks last..


The Vapes only accepts credit and debit cards payments for membership services. When signing up for  membership services you agree to pay all fees charged to your account as shown on the website payment pages. You authorise The Vapes and the third party payment service provider to charge your card for the fees. Payments for member services will be made prior to the shipping of the products. If for any reason your payment method cannot be charged for the fees, The Vapes reserves the right to suspend or cancel your membership. 


If you are unhappy with our products for any reason,  The Vapes  will refund the full amount of your latest monthly subscription or replace the products free of charge. All refund and replacement requests must be made within 7 days of receiving your order. 


The Vapes delivers to within the United Kingdom ONLY.

You will be notified of the delivery costs automatically before you submit your credit card details. 

The Vapes aims to deliver products within 1-3 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.

Orders are despatched either by Royal Mail orany other service The Vapes considers suitable. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.

We make every effort to deliver within the time stated on www.thevapes.com  but we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time which we quote, please contact us by  email and we will try and ensure that you receive your order as quickly as possible.

Please ensure that all orders from The Vapes are made with sufficient  lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

This does not affect your statutory rights as a consumer.

The Vapes do not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in The Vapes and the content of all the software, web site and pages relating to The Vapes web site is owned by, or licensed to The Vapes Limited, unless otherwise specified and may not be used, copied or altered in any circumstances without our expressed consent.

Copyright extends to the design, look and feel of The Vapes, all photographs on it and its marketing materials.

You may use The Vapes for private and personal non-commercial use only - i.e. to view, copy and print portions of The Vapes for the sole purpose of placing orders. Under no circumstances should the materials on The Vapes  be used for any other purpose.

The Vapes does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on The Vapes.


Freebies are only eligible for UK households and will only be dispatched throughout the United Kingdom.

After filling out the Freebies request form, an email will be sent to you, asking you to opt for either the "10 ml free sample" (Free delivery) or the "Free Multi-Pack" (Subject  to £3.95 Post & Packaging). You will then need to follow           the link for the one you have chosen and proceed to order the sample from our website.

You may only order one of the samples;  i.e If you opt for the 10ml free sample you won't be eligible for the Free Multi-Pack and vice-versa

Privacy and Data Policy

The Vapes makes is committed to  protecting your privacy and  will  use information collected about you in accordance with the Data Protection Act 1998.

However when placing an Order, we require  certain information for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase  as well as customer traffic patterns and site use to ensure high levels of customer service are maintained. This information will be kept securely in accordance with our internal security policy and may be used to:

1. process your order 

2. provide you with an up to date, efficient, and reliable service

3. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies

4. open and run your account

5. administer prize draws

6. provide a more personal shopping experience.

By making an order and submitting your data you agree to this use.

We will never collect sensitive information about you without your explicit consent.

Marketing Communications

If you have ordered products from the The Vapes web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.

If you are an existing customer we will continue to keep you informed unless you tell us not to.

If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on The Vapes.

We do not sell, trade or rent your personal information to other companies.

The Vapes will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.


The Vapes may use cookies to enhance customer experience and improve our service.. 

Should you object to us using cookies then please adjust your Internet browser settings to not accept cookies. 

Your Privacy

Any questions relating to privacy or The Vapes privacy policy should be directed to enquiries@thevapes.co.uk . 


We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Blister packs must not be opened. We will refund the cost of the items; however shipping charges are non-refundable.

We will try to attend to all returns as soon as practically possible.

Unwanted Products

Our policy is to ensure that you are satisfied every time you place an order with The Vapes. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

You will only have to pay for the return postage of the Products.

Faulty Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

For help with items later than 30 days after your initial purchase please email us for more information.

This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

Please contact us by email returns@thevapes.co.uk to inform us of your wish to return products.

We may allocate you with a returns code which should be included with the package to improve processing of your return.

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to:  The Vapes, Edgbaston Stadium, Edgbaston Road, Edgbaston B5 7QU 

You will be responsible for the returned products until they reach us.

The Vapes Responsibilities

The Vapes has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on The Vapes or contact us for exact sizes.

The Vapes shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

The Vapes will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.

The Vapes is not responsible if we are unable to provide our internet service for any reason beyond our control.   

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

You will be responsible for any breach of these terms by you and if you use The Vapes in breach of these terms you will be liable to and will reimburse The Vapes for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit The Vapes's liability for death or personal injury resulting from its negligence nor any fraudulent representation.

The Vapes will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.

Please read the instructions, manuals and other user documentation that comes with your products carefully. The Vapes is not responsible for any inappropriate use or misuse of products whether intentional or unintentional. We recommend referring to the manufacturer’s guidelines and urge you to use all products safely and in accordance with the manufacturer’s guidelines. .

These terms do not affect your statutory rights as a consumer, which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, The Vapes excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to The Vapes and The Vapes shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

any incorrect or inaccurate information on The Vapes

any interruptions to or delays in updating The Vapes

the infringement by any person of any Intellectual Property Rights of any third party caused by their use of The Vapes or any product purchased through The Vapes

any loss or damage resulting from your use or the inability to use the The Vapes web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control

any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong

any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading The Vapes, or from transmissions via emails or attachments received from The Vapes or its licensees and affiliates

the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which The Vapes link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;

all representations, warranties, conditions and other terms which but for this notice would have effect. 

The Vapes may refuse you access to the web site at any time if we consider it necessary.

The Vapes may also terminate this agreement and immediately remove, cancel or suspend access to and use of The Vapes upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to The Vapes's other rights.

The Vapes acts as principal on its own account and not as an agent for you or any other person.

If The Vapes does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these terms is held to be unenforceable, such part will at The Vapes's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These terms constitute the full agreement between you and The Vapes and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are aiming The Vapes at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age.

Use of The Vapes and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.

Reaching Us

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at enquiries@thevapes.co.uk

You can also contact us:

 The Vapes, Edgbaston Stadium, Edgbaston Road, Edgbaston, B5 7QU.

The Vapes is a trading name of the Fischen Medical Ltd.

Company number: 05268095

Registered office:- Edgbaston Stadium, Edgbaston Road, Edgbaston, B5 7QU.